Bests & Worsts Reviews from Amazon

A little more than a month ago we bought a new Samsung RF4287HARS refrigerator. It is Samsung's top of the line model. It has many wonderful features. We love the center drawer with flex temperature control; the style, look and feel are great; the lighting inside is even better than anything else we saw. There was only one problem: It didn't work. After a couple weeks the fridge just stopped cooling - the ice melted and drained water all over our floor, much to the chagrin of our dog who was sleeping nearby; the freezer defrosted, meaning it was steak night (with both corn and beans - hurray); the entire interior went to over 45 degrees according to our handy dandy thermometer. It just wasn't running. We had repair people come out twice, the second time they said it could not be fixed. OK, that happens. Sears agreed to replace the unit with a brand new one. Three cheers for Sears! The second new unit was installed and within a couple weeks we had the exact same problem. Warm soda and a wet dog - but hey, steak for dinner again. The service people came out and said it was a bad sensor. OK, that happens. So they replaced the sensor a week or so later (they had to order the parts, but the good news is that it is currently cold outside, so at least we had cold food for a while). After replacing the sensor it worked great for nearly a few days and then had the exact same problem again! By this point we have run out of frozen steak (and just about everything else), although our dog has never smelled better. But back came the repair people - this time the diagnosis is a bad mother board (although having watched several repair people work on this model it becomes increasingly clear that they do not really know what's wrong; at best, they are guessing). We are now faced with the question of what to do next. Option 1: replace the second unit with a third new version of this model, and hope that the third time is the charm. My concern is that, as Einstein said, insanity is defined as doing the same thing over and over and expecting different results. Option 2: replace the second unit with a model from a different manufacturer. But here is a small problem - we looked at other units and found that the GE Profile models had many similar features and might make a good replacement for the Samsung version. But as we looked closer today we noticed that the one drawer GE was a little too similar to the one drawer and two drawer Samsung. If you look at them side by side you will notice that they are so similar that it appears they are actually made with identical parts. In an era where outsourced and contract manufacturing is common in many industries, this raises the concern that even the GE models would have the same problems as they may be made in the same factory with the same parts, leading to the same defects or issues. For those of you keeping score, that is: Samsung refrigerators 2, Cold Food Zero, Steak Dinners 2, Wet Dogs 3, and spoiled food more than $300. So in short, Samsung has included many great features in this unit. They only thing it seems to be lacking is coldness.