Bests & Worsts Reviews from Amazon

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ranked #43,932 most helpful out of 571,544,897 reviews
★☆☆☆☆
WARNING: DANGEROUS FOR BIG CATS!
I hope this review will serve as a warning to anybody with large cats who is considering buying this product. I bought this new cat tree for my 2 adult male cats. It is a lovely cat tree, especially with the earthy colors and the decorative foliage. But it is way too small, and dangerously so. My cats are 12lb and 14lb, so it's not like they are grossly overweight (in fact, the 12lb one is very thin). Even my smaller cat can't fit comfortably into the baskets, and when he does, the entire top 2 sisal segments bend over like the leaning tower of pisa (there is nothing to stabilize it at the top). The main problem is that the sisal posts are too thin and cannot support a lot of lateral weight from the basket (my other cat trees have much thicker, sturdier sisal posts). It looked unstable so I tried to keep my cats out of the top basket, but I can't supervise them 24/7. When my 14lb cat tried to nap in the top basket, the entire top portion with the 2-segment sisal post completely snapped off! I'm going to upload a picture if I can. The parts were screwed on tightly as they should be, but the plastic center of the sisal post completely ripped out from the screw due to the weight of my cat. The manufacturer should have included some kind of a weight limit warning! I'm pretty upset because my cat could have been seriously injured when the tree suddenly snapped and he pummeled down unsuspectingly, and I want to warn anybody who has large cats. If I could unscrew the whole thing and fit it all neatly back into the shipping box, I would return it. But that would probably be impossible. So I use it for my foster kittens now, in a separate room. They love it, and it's perfect for them (they are about 1-3 lb). However, it's still a broken cat tree that I paid over $300 for, and I only had it for 2 weeks. I contacted the manufacturer Go Pet Club for a replacement part so that I could mount the top piece again (for the little kittens), but they said since I bought it through amazon that I would have to contact them. Amazon said they could ship me an entire replacement, but could not replace just the one broken part. The manufacturer was polite, but basically said if I wanted a replacement part I had to purchase one from them...well I already spent $300 buying a poor quality cat tree, my cat almost got injured from the product, so I feel like they could have at least sent me one replacement part free of charge. The entire experience has left me disappointed and exasperated. It's such a shame because I think this would be an awesome cat tree if they could somehow increase the size of all the parts. I would recommend this cat tree only if your cat is under 8lbs or so. I'm not really sure how the previous reviewer's 3 large cats can use the tree without breaking it, but perhaps they just don't climb into the baskets. The 2 round cat perches are also too small for my cats to lay comfortably. There are probably only 2 places that a large cat could comfortably lounge on (the very top cubby and the bottom area). It is just not an appropriate cat tree for large cats. On another note, my cats also chew on the fake leaves, and I've had to clean up green cat vomit a few times until I finally removed the leaves. The tree doesn't look nearly as good without the leaves though. Also, the frame for one of the hammocks wouldn't screw together right so that the parts ended up not being completely flush with each other (they probably weren't cut right on my set). Aesthetically, I'd give this tree 4.5 stars. Quality - 3 stars. Endangering my cat - 0 stars. Minus a couple of stars for not replacing the broken sisal part. Please put a weight limit on this cat tree!
May 2013 · Pet Supplies · verified purchase
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