Bests & Worsts Reviews from Amazon

I received this product with the jar half-empty and completely unsealed. The surrounding plastic had already been shimmied off and then re-screwed into place. I was not only completely dismayed but fearful about trying a previously opened food product. I travel a lot for work and so didn't return it right away. When I finally got back from my travels in the new year, I contacted Amazon and got an immediate helpful response, but this is what Ideal Pharmacy had to say: "We only ship NEW, UNUSED product. We never had this issue or problem addressed to us before. Our amazon return policy is within 1 month of customer receiving a product.However, as a good gesture, we will make an exception and authorize the return with a 25% resctocking fee. Buyer has to return the produt at his or her own expense. The original cost of shipping will not be refundable." Then I looked online and saw that MANY reviewers had experienced exactly the same issue as I had, having bought the product around the same time as I had. Needless to say, Ideal Pharmacy's "offer" makes 0 economic sense to me, given all of the additional effort I'd have to put in to receive $1-2 back and still have NO replacement product. At $12.99 for 3.7 oz. of product, this is a relatively expensive food item--and reputable brand--for this to happen, not just to me, but to several customers, and then to have Ideal Pharmacy claim that this has "never" been an issue before, borders on the offensive. To be clear, the issue is with Ideal Pharmacy, not Gaia, although Gaia should seriously reconsider Ideal Pharmacy as a reseller. It is interesting to note that not only have they dropped the price by $1 on Amazon but on top of that offered a $1 coupon, since the time I bought the product and other buyers experienced the same issue. Bottom line: There are many other great options for turmeric milk--also organic, high-quality, and cheaper, from better resellers. I hope this and the other negative reviews lead to better business practices on the part of "Ideal". And I would ask Amazon to seriously reconsider labeling this an "Amazon's Choice" product.