Bests & Worsts Reviews from Amazon

I purchased this printer with the understanding that I would receive the rebate and of course, get the printer quickly for photo work. I received the printer quickly although the printer is a "grey market" version and is not qualified for a rebate $300 nor will it qualify for a warranty. It is described on the website to come with an EPSON AMERICA warranty. COMPLETELY DISAPPOINTED IN AMAZON! I am a long time customer of AMAZON but the experience I had after I received the printer is absolutely the most DISGUSTING and DISRESPECTFUL I have ever had. When I called them to make the aware of the GREY MARKET product, the agent I spoke with tried to deceive me and not only that, but actually told me they would put me on the phone with someone from EPSON to verify the warranty. The person they put on the phone could not possibly have worked for EPSON although they tried to represent that. The person said he was from EPSON Sales and was not even aware of the Support tools to verify warranty status. When I pressed him for where he was located, he finally admitted he was in the Philippines. No Customer should be treated to this level of disrespect nor accept lies. I expect someone in AMAZON CORPORATE To offer me an apology.