Bests & Worsts Reviews from Amazon

We have just had our 3 year old unit fail completely in the same way Paul did. The plastic housing is cracking. Of course this is not something that can be fixed by replacing a washer or something simple. When I phoned their customer service, I was told that as it was out of the 2 year warranty, they were not interested. While I can understand this for minor problems, it is pretty bad when the unit is completely worthless such a small time after installation. Emerson products might have been good 20 years ago, but they sure aren't now. Unless you like doing plumbing repairs, steer clear.