355
people found this helpful, as of 2023
ranked #64,620 most helpful
out of 571,544,897 reviews
★☆☆☆☆
AVOID THIS LAPTOP
I bought this replace my laptop from 2016 which suddenly died. It was a great Dell laptop and cost half the price, but I figured it'd be worth it. I only use my laptop to watch youtube/netflix, and just browse the web. So I figured at $600 this would be more than enough, but it's been more of a hastle.
Firstly, the fan is pretty loud, and randomly revs up pretty significantly when I'm doing nothing more than watching a youtube video and scrolling thru reddit. It sounds like it's powering a small generator, and after awhile I have to shut if off because I'm afraid it'll over-heat.
Secondly, for no reason at all, it randomly restarts itself. In the weeks I've had it, its done this half a dozen times. No warning, no error message before OR after. The screen just goes black, restarts itself, and you're back at the startup screen, whatever you were doing now gone. It just did this now, which prompted me to write this review.
With everything going on, it's almost impossible to find another laptop without having to search for EXACTLY what you need, then wait for it to ship and HOPE its what you need. Too complicated to return, and not worth "repairing", I'm stuck with this $600 placeholder. I just don't understand how this 2020 laptop at double the price is WAY WORSE than my old 2016 Dell, which never had fan or restarting issues. Buy at your own risk.
UPDATE 6-18-20, 5 days after the return windows closed, my laptop is now a $600 paperweight. Suddenly, the Wi-Fi stopped working or detecting any networks. I googled it an apparently it's a common problem. No fix at home, I took it to a pc repair shop where the guy told me there's nothing he can do and I should return it, which is now impossible since the return Windows closed 5 days ago. The laptop has NO Ethernet port, so it's WI-FI only, which is now busted so no way to download or try to update or fix it online. Now I have to deal with the manufacturer and hope they can fix or replace it.
DO NOT BUY THIS LAPTOP, just over 30 days and it's bricked. $600 down the drain.
edit: 8-24-21, this POS is worse than ever, basically unusable. forget about ever worrying about A.I. taking over, because if this is what we have in 2021, there's no possible threat. I'd burn this thing if it didn't damage the environment.
edit almost june 2022 - POS is bricked, dead. pathetic computer, all I EVER did was watch netflix and surf sites like tmz and reddit, I never even MOVE it from where it permanently sits, hooked up to my t.v. HP needs to go out of business, what was once a AAA brand is now clearance-bin garbage.
DO NOT BUY ANY HP PRODUCTS. Customer service is useless and ppl tend to sell laptops AS IF they're new in box, but they have removed them and messed around with internal settings and put their own cards and hard drives to "upgrade" it but this just VOIDS THE WARRANTY. Better off buying in-store where you can see it's sealed, new in box.
May 2020 · Electronics · verified purchase