Bests & Worsts Reviews from Amazon

Really hoping the manufacture can address what's happened. I purchased this for my daughter for Christmas and two days later it is broken. She is not hard on her toys and was opening and closing it like instructed. The open button is totally pushed in on one side and it will not open. This was a toy I expected her to have for a long time and basically I'm going to have to throw it away. Very sad about this!