Bests & Worsts Reviews from Amazon

I generally do not review products but I was compelled to write a review about this one mainly because it is such a good headset and yet fails in the basic bluetooth function. I bought one, returned it and bought a second one that I will return soon. In this review I will analyze the entire product name and you will get a good idea of what to expect. This product is called "LG Electronics Tone+ HBS-730 Bluetooth Headset - Retail Packaging - Black". Here is my review of each portion of this title (not in order): Headset: The music and phone sound is REALLY great (even when biking). I struggled a bit with the ear piece sizes as I run, bike, and workout with these on. I finally settled for the smallest size but it still slips out once I start sweating or if it is raining/misting - not that big a deal when I am running but REALLY annoying when I am biking. The controls are accessible but not very easy to find when you are biking in the winter with gloves. The fit is pretty comfortable and I don't feel it for the most part. It even hides inside my collar (with a little bulge). When not hidden, it looks like something out of stat trek. Bluetooth: WOW - how could LG MESS this up so badly. The headset cuts out on a regular basis (every few mins). I can't put the phone in the back pocket (think biking, running). I can't hold the phone the "wrong way". I can't walk more than a few feet away from the phone (10 ft). All these were NOT an issue with my MOTOROKR S9-HD. LG Electronics: I called and talk to the LG customer (twice). They were not very helpful. Both times they insisted that they have NEVER heard of this problem. I even asked them to go and look at all the reviews on Amazon and other sites as well as the note that Amazon had on their site about this product being under review due to excessive returns. But they just asked me to send it into LG at my own expense. I told them "No, I would rather return it for a replacement and then LG can deal with Amazon". But they would not acknowledge that there is a problem and blamed my iphone, HTC phone, and iPad. REALLY bad customer service. Tone+ HBS-730: I tried my friends HBS-700 and it did NOT have ANY of the problems that this one has. Bluetooth works exactly as you would expect. No problems on bike or run with the HBS-700! Retail Packaging: Contains headset, 3 sizes of ear buds, power supply, and manual Black: Yup - I can confirm, its black! After all this I have gone through 2 of them and had to return them. I am tempted to order another one just to see if the same problems persists. If nothing else it may force LG to take some action if they see so many returns from so many customers. 1/3/13 UPDATE: I ended up returning the second one and bought a third one (also from Amazon) and tested it out for a month to see if I could root cause the issues. This one holds the connection better than the other two (but still far worse than my Motorola S9-10 - both in terms of distance from phone and placement of the phone). What I did find is that the problems with connectivity get worse as the battery hits "medium" power. Sometimes it will be connected playing music for 30-40 mins with the phone sitting right in front of me at my desk and then suddenly start skipping and dropping the connection even though I have not moved at all. The other thing I wanted to comment on is that the ear gels don't really stay in during bike rides or runs. I have tried all three pairs that came with it but no luck. Unfortunately, I will have to return this set also. I may try the Motorola S11-HD (although it is >2x the price).