Bests & Worsts Reviews from Amazon

DO NOT BUY NIXPLAY! THIS COMPANY DOES NOT STAND BY ITS PRODUCT! I had an awful experience with Nixplay. I bought one of these for my mother 3 years ago as a Christmas present. She lives on the other side of the country, and being a bit older and a little tech-challenged, she was unable to set up the device on her own. The next time I went out to visit her, I pulled out the Nixplay and tried to do it myself, but the device just wouldn’t work. I couldn’t get it to load past the initial set up screen, and customer service was unable to help. My next visit to my mother’s house was to help her pack to move to her new home. During this trip, I came across the Nixplay device again, packed away unused in the hall closet. This time, I packed it in my bag and took it home with me to figure out. Customer service was again no help. Every time I called, I went through the same motions of trying to reset the frame but without success. I finally took the device out one more time last week to give it one more try. After 45 minutes on the phone with customer service, they finally escalated the problem to a supervisor. I got an email this morning from them telling me that the warranty on my device had expired, but they were happy to offer me a 30% off coupon for my next Nixplay purchase. How thoughtful! I’m going to the electronics recycling facility next Saturday. I’ll let you figure out the rest. DO NOT BUY NIXPLAY! THIS COMPANY DOES NOT STAND BY ITS PRODUCT!