117
people found this helpful, as of 2023
ranked #235,040 most helpful
out of 571,544,897 reviews
★☆☆☆☆
To Bob Meighan and Blake H (on behalf of Bob Meighan)
Have always used deluxe, so almost bought it, glad I noticed the changes, thanks to reviews here. I have one (count it...one) mutual fund left to me, which I have to take a disbursement from. So for this, I now need to pay double? Seriously, this is a case of peeing on us and telling us it's raining. Almost like you think the public is stupid. I believe in capitalism, so you do have the right to change your product anyway you see fit, and you have. I have the right to give you my money for that product if I feel it is a good investment. Well, today is the day that it is no longer. Like many here, I have used your product since it came on floppies. Due to the changes in the past few years, I had considered checking out H&R. Today is the day I do. And if it works out fine, I will stick to it (year after year) until they pull some stupid move like this. If they don't, then I enjoy H&R for the rest of my life, and Intuit gets $0 from me,,,forever. I am only but one person so no big deal to you, but I suspect this will not be the case.
Now, as to you offer to "We would love the opportunity to address your concerns"- well, do so!. put out an update and fix the issue.
as to "so we can get you the right product at the right price to meet your needs" - you had it.. it's called turbo tax deluxe, the un-crippled version.
"We definitely want to earn your business" you did not have to earn it...you had it.
January 2015 · Software