Bests & Worsts Reviews from Amazon

I warmed up my Snugglesafe in the microwave tonight for the first time and as instructed. I was careful not to overheat it. It felt nice and warm when I took it out of the microwave. Not too hot to the touch but on the hot side. As I went to put the heat pad in the cat's outdoor pet house (a stray cat that recently started hanging around my house), boiling hot pinkish colored liquid came pouring out of the pad and on to my hands and in my left shoe. The liquid was so scalding hot that it burned the skin off the top of my toes and part of my right hand. It hurt so much that I have a headache now. To make matters worse, the liquid got all over the wood on my boyfriend's back deck. There is a long streak of hardened, thick whitish colored liquid across his deck. I just spent the last 1 1/2 hours using cleaning agents, water, and a brillo pad to scrap this stuff off his deck. It's molten lava consistency made it impossible to scrap off. I managed to get a lot of it off but its still very obvious in some areas. I covered the long streak with small carpets because the last thing I need is for someone to slip on ice. Putting water on the streak of molten lava will most definitely cause dangerous icing on his deck. I followed the instructions for a 600 to 700 watts microwave by programming it for 5 minutes at first (the instructions say 8 minutes). I then put the pad in there for an extra 3 minutes because it wasn't warm enough after only 5 minutes. The instructions warn that serious overheating can cause the contents of the heat pad to liquefy and leak out, causing significant injury. "Serious overheating" is 300 to 400% beyond the correct heating time. For example, if the correct heating time is 5 minutes, meltdown and leakage can occur after 20 minutes microwave heating. I only put the pad in the microwave for 8 minutes. Maybe its just as well that this awful incident happened immediately. The product is obviously dangerous and defective & the cat could've been seriously scalded if she sat on the heat pad when it was still hot and liquid might have leaked out on to her fur. I'm very upset about this obviously dangerous and defective product and plan to contact the company to complain and demand a refund. Of course, they're going to claim that I overheated it when I absolutely did not. DO NOT BUY THIS PRODUCT. IT IS DANGEROUS FOR BOTH YOU AND YOUR PETS.