Bests & Worsts Reviews from Amazon

I do not give out praise often; in fact, this is my first Product Review in 5+ years. But I absolutely had to share my experiences with Annke Tech Support as their level of assistance and patience and accommodation was nothing short of phenomenal. After initially emailing them, they evaluated my request and responded to me within 13 hours (time zone gap included) and said that Tech Support would reach out in 24 hours. They reached out in 2...just excellent. From there, they were extremely responsive to help me troubleshoot my issue and we emailed back and forth a few times. Eventually, THEY determined that email would not resolve the issue so we had a Remote Desktop Sharing session to efficiently find resolution. We lost connection at one point, and Tech Support even CALLED ME to make sure we were still able to proceed. About 30 minutes later, I'm all set and happily keeping their product. As I am sure many of you have experienced poor customer service at some point in your life, you can rest easy that this company cares about their product and customers. If a positive review on their customer service is not enough to convince you to buy....allow me to review their product. Summary  Customer Service is Unparalleled. Price is Excellent. Video Quality is Great. Setup is fairly straight-forward. Some improved/updated instructions would be beneficial, but manageable as is. Interface could be improved to enhance experience, but ok. I spent a decent amount of time reading product descriptions and reviews for Home Video Surveillance and simply could not find anything that matched the price or positive reviews. Sure, there are some eyebrow-raising comments in some of the reviews, but nothing truly concerning. Some folks are expecting too much out of Nightvision, in general. This system performs above its price point. Sure, there are $1,000+ systems out there that will outperform this product, but that's not what you are buying. This system is a great middle ground between buying one/two over-priced Nest or Ring cameras that are merely selling their name and buying a 'high-end' surveillance system, which is probably overkill for you home. If you really need a system like that, then you should probably consider moving to a better area. You are going to get enough product (8 cameras and a DVR and remote access) to satisfy almost everyone’s surveillance needs. The quick setup guide provided was fairly straight-forward. I was able to connect it to my Smartphone without issue, easy. Adding the SADP Tool to my networked laptop was a bit more effort. The link provided in the guide was not accurate / retired, so a quick search on Annke's website located the software then back to the guide to complete setup. Not the end of the world, just be patient. If you cannot find it, email them. My 'issue', which required Tech Support, was that remote connection via the Web was no longer supported, despite being included in the guide. While this was a bit deceiving and frustrating, Tech Support was able to find a work-around and use Port Forwarding to allow me the type of access I was interested in. Most people will probably not need this, but I prefer laptops over phones and tablets, so it was a deal-breaker for me if no resolution…plus I didn’t want to have to install the SADP Tool on all of my laptops (again, I may be abnormal as I have 4 laptops in my home, but just sharing my experiences). Thankfully, Annke was able to help. Other than that, just know that the SADP Tool, Web, and DVR (i.e. direct connection between DVR and Monitor) interfaces are not overly user-friendly, but with some tinkering, you get used to the buttons and how to use the system. Again, not that big of a deal when you consider what you are getting for the price. If you are debating between this product and a competitor, give Annke a shot knowing that they will take care of you if you need help.