Bests & Worsts Reviews from Amazon

In order to cut the fur on the sensitive parts (ear, nose, face and paw) of our dog, I have been trying to find one of these ball-tipped scissors for ages. I have recently bought TINY TRIM and was already satisfied after receiving it from SCAREDY CUT/Amazon. I initially left a review of 4 out of 5 stars (which for me means VERY GOOD) with a comment that I didn't see the serration. I was surprised to receive a timely email feedback from SCAREDY CUT, which included a detailed description for me to see where the serration of the TINY TRIM is as well as option to replace or refund. I was not expecting the feedback because I did not leave a low rating. I very much appreciate the after sale service of SCAREDY CUT as this experience proved that the seller (1) knows their product well, (2) takes care of its customer even if they already received a high rating, and (3) a great seller brings the best out of the product it sells. Of course, I did not request for a replacement or refund as I was already very satisfied with the product and the seller. If I can only change the initial rating of 4 to 5 stars.