Bests & Worsts Reviews from Amazon

I purchased this vacuum one month ago and I would like to address some of the complaints that other reviewers have made. I feel like people are giving this vacuum a bad name because of their own inability to to treat appliances with care. Cord Rewind System Broke - "When the little peg snaps off" Take one look at the rewind system. It functions with a plastic peg. What kind of pressure were you putting on a plastic peg to make it snap off? It's plastic! Take it easy! Pet Tools Ineffective / What's with the rubber blades - Try using the tools as they are intended. They are not made to suction hair without any work. If you really have pets, you know that pet hair does not just sit lightly on top of furniture waiting to be vacuumed up. Over a day or two the pet hair seems to work itself in to the surface of the fabric. The rubber tool is AMAZING at dislodging the pet hair from fabric! Just a tiny bit of back and forth with this tool and the pet hair is dislodged, rolled up and sucked into the vacuum. Mini roller - The mini roller, or what I refer to as the stair tool, also needs to be used in a back and forth motion in order to function properly and when it is used properly it is awesome on carpet or upholstered surfaces, especially stairs. Hard surface capability - When the brush roller is off and the setting is on "bare floors" I haven't had a single problem with it picking up hair off of my maple and tile. It can be a little tricky if there are particles of pet food or litter on the floor but I usually sweep up larger particles before using the vacuum on the hard surfaces. Brush roller disengage - If this function doesn't work properly on your machine, that is a defect and you need to return the vacuum. How can you rate a product poorly if you haven't even used one that is 100% functional? Mistakes happen, products get shipped out with defects. Return it and get a new one before leaving your negative review! I do have some cons, the reviewers are right that this vacuum has a little more suction than it can handle. The relatively short hose seizes up when the vacuum is on making it almost impossible to reach a distance away from the vacuum. I can reach my eight foot ceiling corners with no problem but I can see how some people might be upset that they can't reach their higher ceilings. I'm sick of people expecting products to do everything for them. This is a fabulous vacuum and Hoover has done an excellent job creating tools for pet owners. I have three cats and a dog and my new baby doesn't get any pet hair in her mouth since I switched to this vacuum.