Bests & Worsts Reviews from Amazon

First off, I love this chair. The bass rumble in the back is great. The sound behind your head is so much better than having a sound bar in front of you. The cushion and support is ok. After all it's not a Lazy Boy. =) I had to contact customer support about a few things and their response time is seriously lacking. FIRST ISSUE: It shutting off. Come to find out, if there is no sound, the wireless feature assumes that you're not playing and will shut off. So if you pause the game and walk away it will shut off and you will hear the chair make static sounds because it isn't receiving a signal. SECOND ISSUE: (see photos)This is the major issue. The left and right speaker wires where plugged in wrong. I wrote customer support (the chair has a label that states you should contact customer support before going through the retailer you purchased the chair from) and was told to remove the control panel and swap the wires. I did and found out that #1, there is only one plug and it's glued in, so you can't swap them. #2, the wires are soldered to the speakers. I wrote back and more than a week later hadn't received a reply, so I started a new support request and was told to contact the seller for a replacement. SOLUTION: when I removed the speakers more, I found that they have a "quick release" connector so I swapped the wires and it's fixed. I used a phone chord as a pull so the wires didn't fall inside the unit