Bests & Worsts Reviews from Amazon

Difficult to give a rating for this item. The issue is NOT with the item..this fixture is fabulous, exceptionally bright, well made, easy to install, etc, etc. The problems are with the packaging. As others have commented, the packaging for shipment of this item is absolutely deplorable. Mine arrived in little more than the consistency of a kleenex box, and the box was torn nearly in two. The fixture was clearly visible, and bent where the tear was (fortunately, I was able to bend it back into shape). I took a photo before handling the box on the hunch it would not illuminate. Fortunately it did, and I decided then to keep it. How it arrived with the parts bag including the hanging chains, hooks, etc, still inside was nothing short of miraculous. I'd like to order several more, but I'm not willing to play Russian roulette..instead, I am going to try to find it locally, no matter what the cost. You must decide if the gamble is worth the spoils for you. Update: I was contacted by the vendor, who asked if I would submit a photo of the aforementioned damaged carton. Glad to. Upon receipt, they offered a $5 refund...not necessary since I'd already decided to keep the fixture, but appreciated just the same. For this reason and this reason only, I am elevating this review to 4 stars. I am still seeing subsequent reviews referencing the same criticisms. The vendor has stated "We have informed our manufacturer to improve the package box. For the next batch, it will be better." I hope so. This could be a 5-star item on Amazon, but certainly not with it's present packaging and shipping risks. This is after all an electronic fixture..with transistors, capacitors, resistors, etc, that needs to be shipped fragilely. I would like to see the product carton placed inside of a standard brown shipping carton, surrounded with typical styrofoam "peanuts", then taped securely for shipment. I for one, would be much more inclined to reorder in the future having this peace of mind, and my guess is, others may too. 2nd Update: It is now April, and I have monitored reviews of this item since posting an original review January 18, 2017. The vendor has been promising to improve their packaging and shipping procedures on this website, and on that of eBay for months now, due to the plethora of consumer complaints. Unfortunately however, I am still seeing subsequent reviews referencing the same criticisms. I had hoped to see positive evidentiary changes, as I have been contemplating additional purchases. Because these promises appear to be disingenuous, I am returning my rating to it's original 3 stars. I will update this review as necessary. 3rd Update: Having now had a 3 month track record with which to evaluate this product, I remain impressed with it's build quality and performance, so much so that based upon the most recent positive reviews, I decided to risk their packaging/shipping procedures once again. I am pleased to report that all 8 fixtures arrived securely in separate cartons with added styrofoam and paper protection. I applaud the vendor for addressing the feedback on this website, and their subsequent efforts to improve and resolve this issue without adding additional cost. They have done so to my satisfaction. With it, this item now represents a 5 star product on Amazon.com