Bests & Worsts Reviews from Amazon

I ordered these boots for my 20 year old nephew. He LOVED them!! He thought they were very comfortable and wore them all day long and was pleasantly surprised at how comfortable they were. The second time he wore them he was lacing them up and when he pulled the laces snugly to tighten them and one of the hooks came out of the boot. He needed to wear them to work so he just skipped that hook and continued to lace them up with the other eyelets and hooks. I felt the hook should not have come out so easily so I contacted Ever Boots. After e-mailing and sharing a couple pictures of the boot they offered to ship me a new pair (and keep the old boots) OR keep the boots and offered me a full refund. I was VERY pleased with their offer to correct the problem. I understand errors can happen during production but I was EXTREMELY pleased with the excellent customer service. I would buy from Ever Boots again!