Bests & Worsts Reviews from Amazon

Follow up to my initial review: Wrote the initial review too fast. We immediately noticed that the sound was out of sync with the video. Not much, but def. annoying. Bigger problem--the sound would completely drop as we were streaming (BTW--when the sound drops so does the closed captioning, so couldn't use that as a work around) I am NOT a techie. Hit the owner's manual--waste of time. Support? Also. Youtube yielded some options and in trying I found that indeed I DO have HDMI-ARC (on side of TV). Changed out the cords and...no difference. I had hoped the optical cord was the issue. It wasn't. I tried various setting adjustments. Nothing. Unplugging the unit for 10 seconds did correct the sound drops for a day or two--and then repeat. Annoying but do-able. But the out-of-sync persists. This thing has wasted too many of my hours. Disappointed with Roku on about 7 levels. Am boxing it up and shipping it back. ~~~~~~~~~~~~~~~~~~~ Sounds great. Voice-activated feature is cool. But seriously, why do I have to spend a half-hour trolling YouTube videos to figure out how to install the product? Specifically--my TV does not have HDMI-ARC, just regular HDMI. So I needed to use the optical cable that comes with it. Except--they don't say that there are not-easy to remove plastic tips covering the ends of the optical cable. I don't do this every day. This was my first optical cable installation and likely will be my last. You can't tell that there is a cap. Tried seventy-five ways to install and then looked at 5 videos until thankfully one guy says, oh, yeah, make sure you take off the cap, it's hard to tell it's there! So-- Roku geniuses--how about including each step in the installation process? (I recognize how silly this is. I'm complaining about a minor installation issue with the sound bar to my flat screen TV. Ridiculous, and I feel like a jerk for whining about it. But.... I was 5 seconds away from putting the whole thing back in the box and shipping it back. So maybe this will help someone.