Bests & Worsts Reviews from Amazon

Originally I ordered the XXL model for my office. I was thrilled with the quality and feel of the mouse pad. Then I realized that I should have gotten the largest size, or the XXXL. So I immediately placed an order for the largest model they made. When it arrived, I gave the smaller size to a coworker and anxiously completed my desktop with my new XXXL Ktrio extended gaming mouse pad. However, I noticed small imperfections, almost like wrinkles on both sides of the pad. These wrinkles did not effect performance, but was a bit distracting and minimally frustrating. I expected the same high quality smooth surface just as the fist one I ordered. Ktrio happened to send me an email asking if the product was okay. I was not going to contact them, because performance was not effected and the lines were only slightly distracting. Regardless, I explained the situation and the service representative immediately offered to send me a replacement and explained to keep the old one. I realize it is just an inexpensive mouse pad, and that small companies need all the 5 star reviews they can get. However, I really didn't expect a replacement to be offered and sent out so quickly. I appreciate Ktrio standing behind their products. The new pad arrived today, and it is just as perfect as the first one. I am very pleased. Plus, because they told me to simply keep the defective one, someone at my office will be getting a barely used, XXXL mouse pad for their computing pleasure. I do recommend these mouse pads and this company.