Bests & Worsts Reviews from Amazon

Owned this mower for two years and I love it, right up until it didn't start this year. Did some investigating and decided to order a new switch that is on the body of the mower (under the cover). Unable to find the greenworks part # for the switch I contacted greenworks for 'troubleshooting'. The only help I got was that I needed to order a new 'cable' (the cable that is connected from the pull back handle down to the switch I mentioned earlier) even though I had repeatedly told them that the mower would not start depsite manually depressing the switch by hand. I requested it least twice on the phone to be transferred to a tech to help me test each component of the mower with a multimeter - but the only response i got was how i needed a new cable. Greenworks must only train their customer support on that ONE cable as a solution, that was the only response i got from the company both on the phone and on email. If your 25302 suddenly stops working, replace the power switch board (part # 36202486-1 $4.92 at ordertree.com), that's what fixed mine. Don't bother calling greenworks, unless your cable really is the culprit. i also ordered the switch just as a precaution ( part # 36301289). Now I'm mowing again, yay!