Bests & Worsts Reviews from Amazon

First, I love this humidifier. We have 4 different humidifiers in our home, and this one is by far our favorite. The settings are easily adjustable, no leaks, it's stable, it's quiet, no problems. But the customer service is great. After having this product for about 6 months, it slipped from my hand after I had filled it, and cracked on the hard floor. Totally my fault. I was so bummed. I attempted to use the warranty I had purchased, but did not receive much help. They wanted pictures before they would help me. I didn't have pictures because I threw the broken plastic shards away when I cleaned up the mess I had made. I could not find a replacement reservoir online, and was resigned to the fact that I would have to purchase another. I didn't want to waste the still functioning base, so I contacted Levoit directly and asked to PURCHASE a new tank. Without any questions other than proof of purchase (a screenshot of my Amazon Invoice), they eagerly shipped me a new one at no cost. Great company, great product. The warranty I purchased is my biggest complaint.