Bests & Worsts Reviews from Amazon

Currently, I have owned 4 Surface Pro 4s, 3 of which being replacement devices. These replacement devices came recommended by Microsoft Customer Service because they were unable to fix the defective Surface Pro 4 unit before it. It was unfortunate that 3 of the 4 Surface Pro 4s had glitches, bugs, and defects. This negative experience lasted from November 2015 to April 2016, far too long to say the least, but this negative experience has had it's end. During that time, I went from "disappointed yet hopeful" to "totally giving up". And though I had given up, Microsoft Customer Service had not. They reached out to me, apologizing to me once more for my less than perfect experience, and assured me that, if given another chance, they could provide a replacement device that worked. I decided to give it one more try. Microsoft kept that promise. After replacing the 3rd defective unit, I can announce with confidence that the 4th and current Surface Pro 4 works flawlessly. No glitches. No Bugs. No problems. A Premium Device. I have seen more and more positive reviews on Amazon.com from other buyers. The overall score has gradually improved from 3.6 out of 5 stars to 3.8. That may be slight, but it’s the first true rise it's had since it's fall. It may just be that Microsoft has finally got all those glitches and bugs under control, and now is a safest time as any to invest in the Surface line. For those still experiencing defects with your Surface Pro 4, don't give up, Microsoft Customer Service will work with you to provide a fully functioning working unit, as they have done for me. Give them a call, go to your local Microsoft Store, or email them at SurfaceCustomerCare@microsoft.com. It should be noted that with each Surface Pro 4 unit, ALL the latest updates and drivers from Microsoft for the Surface Pro 4 were installed first, before any other action was taken. All third party programs, software, and setups were completed once the updates were current and the latest drivers were installed. Software and programs I use include Adobe Creative Suite and Anime Studio Pro 11. I purchased the i7 256GB SSD, 16GB RAM Surface Pro 4 unit. Here is my review for my current Surface Pro 4 device: July 1st, 2016. My Current and 4th Surface Pro 4: When I first heard the announcement for Surface Pro 3 during Microsoft's Conference on May 20th, 2014, I was intrigued. Microsoft had truly caught my attention, for the Surface Pro 3 looked like a serious contender to Apple's Mac line; however, I opted to not buy one and chose instead to follow the rumors and updates for the Surface Pro 4 from that time until the day of it's official announcement on October 6th, 2015. The Surface Pro 3 had been a success in the business and scholastic world, yet it had not reached all of my expectations. I wanted a Surface Pro that had a "retina" display, a more powerful processor, higher SSD storage, higher RAM, better battery life, a better keyboard, an upgraded Surface Pen, and a more fluid OS. Needless to say, when the Surface Pro 4 and Book were officially announced, I was terribly excited. On paper, they met those expectations. The Surface Pro 4 offered the latest intel processors (up to an i7-6650U Skylake), Intel Iris 540 graphics, up to 16GB RAM, and up to a 1TB Solid State Drive Storage. It has a 12.3 screen (slightly larger than the Surface Pro 3), with a high resolution "Retina" display, which they have named the "PixelSense display". The display has a resolution of 2736 x 1824 or 267 PPI. The wireless is the latest 802.11ac. I had recently purchased a Linksys 802.11ac Wi-Fi Router, so this excited me greatly. The latest Bluetooth 4.0 wireless technology. 9 Hours of battery life. An updated Surface Pen. And equally important, their new OS Windows 10 with Windows hello, a more traditional start menu, Cortana, and so many other OS specific features. Again, when the Surface Pro 4 and Book were announced, I was terribly excited. Expectations met, I placed a preorder immediately. My current Surface Pro 4 has fulfilled all those expectations, with the exception of the battery life, ranging from 5-6 hours in battery saver mode with video playback, and not the marketed 9hr life. Though, I have noted that those utilizing a Surface Pro 4 with a smaller processor (i3 – i5) have reported better battery life. I purchased the Surface Pro 4 with an i7 intel processor. So if you are in school, frequent long trips, or have extended business hours away from a power outlet, you should plan on having a battery pack for the occasional plug-in charge (like the Lizone 40000 mAH/148h on Amazon.com). Aside from a lesser battery life than marketed, the Surface Pro 4 works like a champ. I have been using Adobe Creative Suite Software for photo and video editing and Anime Studio Pro 11 with ease. Windows 10 has been updated to near perfection since it's launch, and is fully optimized with the Surface Pro 4. Though my initial experience with the Surface Pro 4 was undeniably terrible, enduring one defective Surface Pro 4 after another over the space of several months, Microsoft Customer Service has always been a pleasant and professional experience during that time. With each defective Surface Pro 4, they provided every trouble shooting option available. When these trouble shooting options proved to fail, Microsoft Customer Service always exchanged the defective device for another one. After 2 defective replacement units, the third replacement and 4th Surface Pro 4 has been a fully functional working device. It has not had any glitches, bugs, or problems. It has been a flawless, premium experience. The same flawless, premium experience you would expect from an Apple device. Upon having a satisfying experience with a fully functional Surface Pro 4, and receiving an outstanding customer service experience from Microsoft, I give the Surface Pro 4 overall experience 5 out of 5 stars. It earned 4 stars for the Surface Pro 4 becoming the fully functional working device I paid to have, and 5 stars for Microsoft Customer Service being exceptional.