Bests & Worsts Reviews from Amazon

Even though the software had a glitch that prevented me from connecting to WiFi, I give this PIXMA printer four stars because Canon's tech support is terrific. It took about an hour on the phone with two different specialists, but they were able to walk me through a fix, and now the printer works as advertised. This is my third Canon printer, I've liked them all, and although I encountered a few technical issues on all three, Canon is unparalleled in its commitment to customer support. They're easy to get on the phone, and they hang with you until the problem is fixed. The WiFi connection issue was due to a hiccup in the software that would not enable me to manually enter my modem password. Tech support eventually was able to guide me through a hack that got the the modem to deliver the password to the printer through my Windows PC via a USB connection. The tech on the phone said he didn't know why it worked, but he was glad it did, and so was I. What I like about the Canon PIXMA TS9520: It prints beautiful photos, it allows me to print photos onto DVD discs, it can print larger pages than most other printers, it has a new touchscreen control center that folds out, and it has a smaller profile than my previous PIXMA printers. I'm not thrilled that Canon builds into its printers the ability to recognize generic ink cartridges. It warns you that printing will not work with generic ink cartridges ... an obvious ploy to maximize profits, because Canon ink cartridges are expensive. My old PIXMA MX922 worked just fine using cheaper, generic ink cartridges, even though it sent me the same message saying that it would not work. When the Canon ink runs out on my new PIXMA TS9520, I'll probably try generic ink again. If it truly fails to operate with generic ink, I'll be disappointed. One other word on Canon inkjet games: the popup that tells you an ink cartridge is almost empty, with flashing lights and an X on the cartridge icon, is a ploy, too. They want you to throw it out and buy a new one. I've found I can print good quality for weeks with an "almost empty" cartridge. My advice is to keep printing until you see a change in quality, then replace the cartridge. But I don't want to bash Canon. I like PIXMA printers a lot, and I love Canon's customer support.