Bests & Worsts Reviews from Amazon

I purchased the unit in October 2008 and had the first call to service in late January 2009 when ice and show caused wide spread, multi-day power outages. At first operation I discovered that the 50 amp receptacle on the generator was broken internally and as a result power surges were sent into the house. I quickly disconnected and an electrician discovered the broken receptacle ... totally cracked. He replaced it (in freezing ice and snow) and then everything worked fine. We went for three days with generator power. Never an problem after the intial surprise. But the real motivation for this remark is the great customer service from Amazon. PowerMax gave me the standard, "we only replace the faulty part and you should have called us." No way was I going to freeze my family while I waited for their mail service part delivery. However, when I told this story to Amazon, they offered to totally reimburse me for the cost of the repair, parts and labor, with no hassle. The generator worked great with long hours of continuous running. And the positive Amazon customer service attitude was the confirmation that I had purchaeed a good generator (after my repair) with superb customer service backup. John Reade, Lancaster, Ohio.