Bests & Worsts Reviews from Amazon

First, as soon as I opened the packaging, the product box didn't appear to be factory sealed. Then I opened hoping that the product would be new only to find out that it has water stains and too much wear to be a brand new product. It is definitely a used product. I'm very disappointed with this purchase. Update: I was replaced with the new product in two days. I received the new one which that looks nice and works great. I already like it. Thanks to the customer support for the quick response. Attaching the images of the new one as well.