Bests & Worsts Reviews from Amazon

Okay I originally gave CORE a 3 star review based on customer service and broken pole. I used the tent twice, and we unfortunately had one pole that snapped (pictures attached). I promptly emailed Core Equipment with the below pictures and my proof of purchase but received no response from them. After three days, I emailed again and no response at which point I decided to review this product out of frustration. Today however, I'm eating a healthy portion of crow. Because I heard a knock on my door and it was USPS with a box containing TWO brand new replacement poles from Core Equipment. So the product is great, we LOVE LOVE LOVE this tent for my wife and I and our four kids. Its SUPER quick to setup and now in retrospect, GREAT customer service. Only thing I'd add is that it would be nice if they would respond to let you know they at least heard from you. Thank you Core Equipment, you've gained a life long customer.