Bests & Worsts Reviews from Amazon

I purchased this pool net in 2014. I was impressed at the time with the price and apparent quality. When the product arrived, I was extremely impressed by the Lifetime Warranty (in fact, I was surprised, as that feature had not been top of mind, or part of my purchase decision). Anyhow, I registered my purchase as requested and agreed to receive a few emails from the company, and its founder, Mike Kaufman. Wow am I glad I did! I use this pool net / pool leaf rake nearly each week. 9 out of 10 times, I take the time to rinse it off when finished. Recently I noticed the plastic had begun to fade a bit in the Arizona sun, but more importantly, I noticed that part of the lower lip had begun to wear away. It didn't dramatically alter the pool rake's performance, but it would over time. So, I reached out to the company to see what the protocol was for replacing my leaf rake under warranty. I received a friendly email within hours, asking but only two questions: 1) was my address the same, and 2) did I need/qualify for expedited shipping. I replied to both questions, telling Mike that there was no need to pay for expedited shipping. My replacement pool leaf rake/net just arrived. I couldn't be happier.