Bests & Worsts Reviews from Amazon

Purchased this mattress in twin size on 6/07/17. Used it indoors on vacation on 6/14 - 6/17. We were very happy with it. It was comfortable (we also had a gel foam topper) and it held air. Inflated and deflated quickly. Really liked the remote to adjust the firmness. We used it a 2nd time on 7/5 - 7/08 and it wouldn't hold air. The first night my son had to inflate it once during the night, the 2nd night he had to inflate it twice. We had read reviews that Lazery had great customer service, but that has not been our experience. On 7/09/17 I submitted a message on their website in their "Contact Us" section. We received no response. Yesterday my husband called the phone number listed on their web site, (800)890-1860, and left a message. (You never reach a person when calling, always a recording saying leave a message.) Still no response. The only reason I left 2 stars instead of 1 is because when the bed works as designed, it's a great product. UPDATE REVIEW : I am updating this review because Adam from Customer Service contacted us and also informed us he had sent an email the day after I sent a message. I found it in Spam. (The email is from Adam Lowery and Lazery is not mentioned.) So to amend my initial review, I have to say that Customer Service is very quick in responding. Adam sent us a replacement mattress very quickly and we are not required to return the defective one. We have inflated the new one and are leaving it inflated for a few days to make sure it holds air. I'll update if needed, but we are very satisfied with the resolution to our problem with the product.