Bests & Worsts Reviews from Amazon

It's a very good looking hover board and the Bluetooth is super cool and sounds great!. Although when we tried to use the hover board for the first time yesterday, it seemed to hesitate and then shoot forward causing my son to believe the hover board was possibly faulty. I attempted to return the hover board to the company which is located in California, but the shipping alone would have cost me $60, so I was very upset to say the least. So today I contacted the company trough Amazon and they called me back within a few hours from California. I spoke with a very nice gentleman in customer service (Leo) and he asked if we could try resetting the hover board because like computers, the hover board can sometimes need to be re-calibrated so that it rides more smoothly. He is emailing me instructions on how to do this. If this does not resolve our issues with the hover board, he said they would be happy to send us a prepaid shipping label and either send us a new hover board or refund our money. Update on calibration: Thank you Leo for the emailed instructions on how to calibrate the Hover board. It works perfectly now and my son is so super excited that he doesn't have to ship it back. Your company was quick responding and I will be sure to use your companynin the future.