Bests & Worsts Reviews from Amazon

When we moved in December and I ordered 2 Nathan James storage ottomans from Amazon. Only one arrived. The one ottoman that did arrive was a quality product. Nice and sturdy, yet easy to assemble. It looked great with my couch, which is a similar gray and similar tailored aesthetic. The ottoman has plenty of easily accessible storage space. When the top is in the table position, it is stable enough that I am not worried about keeping my glass of water on it for the entirety of the evening. The table also has an easy-to-wipe-clean top in case there are accidents. As a seat, it easily accommodates a 250 pound person surprisingly comfortably and feels very secure and stable. I don't know anyone of a larger weight, so 250 is as high as we've tried. I contacted Amazon bout the missing ottoman and another was sent on its way immediately. Unfortunately the second arrived with a stud missing (see photo). It was just a small cosmetic problem, but I decided to contact the manufacturer about it rather than contacting Amazon again. I contacted the manufacturer (Nathan James) to see if they could send just a replacement stud for me to pound in place. Instead they sent a whole new ottoman. When I asked if I should send back the damaged one, they said no. Since the missing stud was not a deal breaker, I pounded in the sharp point and kept the damaged ottoman also. Now I have 3 and they look great with the couch. Nathan James' "customer happiness" representative, Melanie, followed up with me throughout the several day process to let me know when to expect my delivery, make sure I had received the replacement, and ensure I was happy with it. In January I got a surprise gift from Nathan James' founder, Brooklyn Burdon, who sent me chocolates... for any inconvenience the situation may have caused. So I now have an extra ottoman, a yummy bag of chocolate and a strong desire to purchase something else from Nathan James. Very nice customer service guys!!! They went above and beyond what I expected to make sure I had a good experience. Helps that the ottomans are very good quality too... comfortable, aesthetically pleasing, and sturdy.