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I've read several recent reviews that have stated that Verizon no longer supports the Migo phone. This is incorrect, so I wanted to write a review giving directions on how to activate the phone with Verizon. We just finished activating ours, and it is a pain. It cannot be done at a store, it must be done over the phone. This is because the stores can only activate phones on the new EVO network, whereas if you call in, they can activate on the older digital network. When you call, you tell them you have a Migo and you want to activate it. We had existing service and were transferring a line, but I don't think it matters. They will ask you for the MEID number of the phone, which can be found on the back of the phone under the battery. The Verizon tech needs to send service to that MEID number. Now, here's the hard part, and where I'm pretty sure people are getting confused. The Verizon tech will then tell you to dial *228 from the Migo. The average person will say "I can't dial *228 because the phone only has five buttons" and then the Verizon tech doesn't know what to do. Even though the Migo only has five buttons, you CAN make it dial this number. It's a complete pain, and I recommend using the phone's user guide to show you what buttons to push to program in this number. Basically, the "1" represents 1-3, the "2" represents 4-6, etc. You push the buttons in sequence and it will dial this number. After you dial *228, you will hear a message that asks you if you want to activate your phone. To say yes, you press "1". Then your phone is activated. Today is March 15, 2011 and we were able to activate a Migo with Verizon today. So for those reviews that say that service is not supported, they are incorrect.