Bests & Worsts Reviews from Amazon

I've been using the12,000 BTU Air Conditioner w/ HEAT MODE unit since the summer of 2020 as my sole lower-level cooling source and to help my furnace in the winter. I live in an old, not-very well-insulated small 2 BR farm house with NO central air in the U.P. of Michigan two hours north of Green Bay, WI. Summers here, though relatively short, can be hot, humid and miserable – winters here go without saying (cold as h***). This ONE unit, with the help of a few strategically placed fans, has done a decent job of keeping the house cool in the summer, cutting down on the humidity inside and keeping my propane furnace from kicking over as often in the winter when heat mode is on. My thoughts: PROS: • Since 2020, absolutely NO mechanical issues whatsoever – cools & heats quickly and efficiently. • Unit is on castors – it’s easily moveable and not too heavy if you need to lift it over stairs. • Not overly loud when running – it’s no worse than most small window A/C’s I’ve used in the past (i.e., it doesn’t wake me up at night or startle me when it kicks over). CONS: • The venting kit isn’t the best – I had to modify the one that came with it to get a decent seal on the window I use for venting (CRTICIAL if you intend to use the unit in heat mode during winter). • The vent hose that attaches to the back of the unit can pop off easily if you move it around a lot (duct tape can help here though). • Isn't the easiest to drain the drip pan depending on where you have the unit set up (think keeping your carpet or hardwood floor dry here - draining is best done in an area that can be easily mopped up). NUTREAL: • Unit comes with a remote which has a programable timer. I’ve not used it much since I have mine on a smart plug that I can turn on or off through Alexa (or another smart plug app). • The thermostat on the unit disagrees with my home thermostat display – I’ve learned through trial and error what number to set it on to keep my house temperature level throughout. • The protective plastic film that covers the control panel has started to wear after three years of use, but isn’t unsightly or the end of the world (I could probably remove it, but why?)… Overall, I’ve been very impressed with this unit and just purchased another one (the 14,000 BTU AC w/ Heat this time) to better manage the climate and cooling/heating turnaround time in my home. These units are nice because they are transportable – truly HVAC multitaskers if you live up north without central air. Folks down south may not need the heat mode option, but having lived in Florida for a number of years, it’s a nice option to have available for those cooler nights in winter for a few extra bucks. Just my 2.3 cents here... I give this unit 4.5 stars out of five simply because of the vent kit and the hose attachment on the back – nothing that a little creative engineering can’t solve though… Solid device!