Bests & Worsts Reviews from Amazon

After moving into our new construction home about a year ago, we noticed that we began getting head colds quite frequently (monthly it seemed). I realized that because our basement and backyard were unfinished, and we have two large breed dogs - the air quality in our home had to be the culprit! I started researching air purifiers... quality, price, types, etc. and found the Medify Air MA-40. On paper, it ticked all the boxes so we ordered it desperate for relief from our constant sicknesses. When it arrived, the first thing I noticed was its clean, modern appearance as well as how quiet it is. I love that our toddler can't change the settings thanks to the Child Lock option as well. Since turning our air purifier on, we hadn't had ANY sicknesses... it was amazing so I began recommending it to everyone! This purifier does exactly what it says its going to do. Now here is where the great customer service comes in - Our change filter light began to blink (it was also the first time we've been sick again since purchasing it). I decided to purchase our replacement filter directly through the Medify Air website because they offer a discount through their auto-ship program. I noticed that our shipment tracking wasn't updating from the Pre-shipment phase in New Jersey so I emailed customer service to find out if it was accurate or if maybe there was a glitch and it was on its way. The Co-Founder himself emailed me back with a very honest answer.. it was stuck at port and waiting inspection thanks to the coronavirus. I'll be honest, I struggle with anxiety and germaphobia so knowing my package could've recently crossed paths with the virus made me very uneasy- he was incredibly understanding of my concerns and was willing to fulfill my request to cancel my order until things improved. But then he offered a solution so we could still receive our much needed filter without having it recently shipped from overseas - he would send us a replacement filter from one of their new units they keep in-stock at their US facility priority mail so that it will arrive in 1-3 days. Now THAT is customer service! As soon as our basement is finished I plan to move our MA-40 down there and purchase the MA-112 for our main level - they have customers for life! My only wish is that they manufactured 100% of their products in the USA... I would definitely pay the extra for that. Thank you Medify Air for helping us improve the air quality in our home and your wonderful customer service!