Bests & Worsts Reviews from Amazon

Initially, I had posted this review: "I'm very disappointed with this pillow after some high expectations based on previous reviews. It doesn't hold its form, lumps up after one wash and is slightly too small for a regular toddler pillow casing." Then Eric from Dreamtown Kids replied the following: "We had a small batch of defects get through a few months back and we were able to recover most of them but unfortunately a few slipped through and it looks like that you got one. I am extremely unhappy about this. We have taken measures to make sure that this never happens again. I feel terrible. I have issued you a full refund on your original purchase and I have also sent out a new pillow at no charge (the one you should have gotten to begin with). I paid to have it shipped 2nd day air so it should be there by Saturday." In sum: The product that I've received the second time around looks and feels completely different. I have not washed it yet, but would be really surprised if it doesn't hold up to expectation. And the customer service was simply superb. I've never experienced anything like that online! Fantastic!