Bests & Worsts Reviews from Amazon

Wow! I wanted to give this great product 5 stars. Well packaged inside carton that had a rough ride from somewhere. Heavy duty metal construction, simple assembly with 3 adults (really only takes 2 at minimum), brief and easy to follow instructions with matching photos. Unfortunately at Step 7 we could not install the mattress retainer bar because there are no holes drilled through the foot of the bed! Since the head and foot are not marked, at first we thought we had the bed reversed and were looking for the holes on the wrong end but in testing the motor and wired remote we determined that the bed was assembled correctly and facing the right way. No holes drilled anywhere! Called LUCID at 888-975-8243 but they are only open 9 AM to 5 PM Central time, Monday through Friday, so will have to email for a fix. Other than that it seems to be a great product and I may upgrade to a higher end model for the other bedroom after giving this one a trial run. For now it is just an expensive flat bed frame. UPDATED: Prompt response from LUCID the next day asking for a copy of my Amazon purchase receipt to get a new base sent out to me. I emailed my Amazon Invoice and was expecting just the 19 by 54 inch part of the base to swap out but LUCID explained that they were sending a whole new base! And I can keep the one with no holes for the retainer bar to use as a flat bed! Box with replacement was waiting outside my front door on the night of September 28. I could barely drag it in and it sat in my bedroom hallway until my family helped me unbox and set it up on Thanksgiving. This time there are holes drilled to insert the retainer bar but no clips to fasten it underneath so we used the clips from the first bed's unused retainer bar. The clips are not shown in the instruction manual Parts section Step 2 or mentioned in Step 7 regarding installing the retainer bar. It just says "To install the mattress retainer bar, Insert ends into holes at the foot of the bed." I'm really impressed with the heavy duty construction of the LUCID 100 and the quality of the bed and remote functions. The leg height is perfect for using up to four 32 Quart Sterilite under bed storage containers in the areas away from the motors. LUCID just needs to work on quality control prior to shipping out the packages to make sure the holes are drilled and all parts are included. Sally at LUCID was very prompt and responsive via email only to everything. November 26: Sally at Lucid emailed me to let me know that the clips are no longer included. The weight of the mattress pressing against the retainer bar should hold it in place.