Bests & Worsts Reviews from Amazon

I am not an employee of or have any interest in Annke, nor have I received a sample for review (unlike several of the reviews). First: this is a great little unit. Lots of good stuff buried in the app (iOS) and web page ONCE YOU GET PAST A SET UP INFO OMMISSION!! Setup is easy if you know the following which is NOWHERE IN THE PICTURE MANUAL OR THEIR WEBSITE: 1) The UNIT ID is on a sticker on the bottom of the unit (and the box) it also has a scan code that the app lets you scan so you don't have to type the zillion characters. 2) On the bottom is a pin hole that lets you access the reset button. With power on, insert a paper clip end and depress switch, unit resets to factory state. 3) Micro SD card inserts to a recessed position, that it, it is about a millimeter deeper that the surface - Had those three things been somewhere in the picture manual, it would have been five stars. OK, now my experience. I ordered one to try out. - installed app on iPhone 6 prior to receipt Opened box, looked at picture manual, Hooked it up to my router. Plugged it in. Watched it initialize. Green network light blinked correctly. Ran app. It asked me for an ID. I checked the picture manual and saw that they put in a string of characters. So I did, too: "Living Room" Waited quite a while and it could not find my hard wired device. Tried it again and variations, even putting in the same string listed in manual. Still could not find my device. After deciding that it might not be compatible with my network, I decided to box it up and send it back. Noticed the little sticker on the bottom with the words ID and a string of characters. Felt like an idiot. EACH unit has its own unique FACTORY ASSIGNED, unchangeable ID. (you can alias it in the software with what they call a "Friendly Name", but not change it) This makes sense, now that I know it... Checked picture manual - ABSOLUTELY no reference to this sticker on unit's bottom. Typed the string into the ID request in the app. Typed in password also listed on sticker (admin) and it connected. Followed the wizard and all went well after that. Tested for a few days. Ordered three more - then discovered scan code that loads ID code, and reset button. I'm sure the manufacturer and supplier think it is trivial, but not having one more simple picture with the ID location and reset button (existence) shown almost cost them a return and a sale of three more, plus a friend who has ordered two - and laughed at my experience, though I know he would have had a very similar experience and sent his back. Now that you know these three things, it will be a 5 star experience for you! Thanks for reading my review