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First of all, in the description, it tells you this is a Linux-based Operating System. You have to follow the directions to get it to work. For us, it was a bit more complicated than described in the instructions. First of all the laptop we were working with had Windows 10. It was designed with a Secure Boot which had to be disabled before it would allow another operating system access. It took us awhile and If you are afraid of doing something wrong when working with computers, you will have problems. If you are good at following directions and asking Google when you get stuck, you will be able to figure it out. We are a couple in our 70's and 80's so if we can make it work so can you.