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I am very tech savvy. I am CompTia Certified in A+, Network + and Security+ I recently purchased the 4TB MyCloud and initially found the connections to the device (from my laptop computer) to be very slow. I went into the "Services" section of my OS (Windows 7 Ultimate) and checked 4 settings...I found the problem! You need to make sure that the following 4 settings are set to "Automatic" and that they are (even) started: 1. DHCP Client 2. NET TCP Port Sharing Service 3. SSDP Discovery 4. UPnP Device Host For the technically challenged, the way that you access the above settings is to: 1. Right click on My Computer 2. From the menu, left click on Manage 3. Click on Services and Applications 4. Click on Services The services are listed in alphabetical order, so they are easy to find. You will be amazed at how much faster your MyCloud works! FYI: I have a 3TB external drive connected to the MyCloud device, so that my unit can perform backups of itself each night. They're called "SafePoints" and can be used to restore your Cloud device, in the event of a failure. Lastly, the WD Concierge Service, which comes with the unit, is based in the Carribean. (for initial issues like setup etc) If a problem can not be resolved, you will be transferred to WD Level 2 support, based in California.