Bests & Worsts Reviews from Amazon

This is my 3rd Shark mop. They change very slightly of the years. NOT well made in places. The reason they fail not necessarily faulty design but less than optimum parts in steam passage areas. I recommend (as does the manufacturer) distilled water in this appliance. Hard water will make it fail quicker. A small shot of vinegar in the water tank won't hurt either unless you're using this on a carpet. Even that won't hurt except for the smell of vinegar lingering for a few days (which I don't recommend). The item itself is very easy to use. The reason for 4 stars is because if you know nothing of maintenance for this mop, it won't last long. Take a few moments each use and make sure you DRAIN IT upon finishing using it. In fact I would turn it upside down (mop end up) and leave the small cap on the water tank OFF to allow air to circulate. This also allows any residual water "drain" back towards the tank and the air should assist in drying it out. The reason for vinegar? : It cuts alkali in water. It is a softener of sorts as well as a cleaner for your tiled surfaces. I recommend this item with no misgivings. Take care of it a little and it will last longer.