Bests & Worsts Reviews from Amazon

I had this installed when I remodeled a bathroom four years ago. It looks nice (I didn't pick it out) and is easy to keep clean. Over the weekend I put some very strong drain cleaner down the pipe to remove a hair clog (she picked it out) and things didn't go well. It backed up and the top part of the drain assembly is now stained. I used a good cleaner but the brushed nickle is corroded. So I called 1-800-BUY-MOEN and they're sending me a replacement, complimentary, even though I told the nice lady I expected to pay because it was not a product default. I read customer reviews for virtually everything I buy on Amazon and always stay away from companies with bad customer support reviews. So I thought I would pass this positive review along for people considering buying Moen. I offered to pay for the part and shipping and she declined. Things don't work that way very often.