Bests & Worsts Reviews from Amazon

I was a bit leery about what I would receive and the assembly based on some of the bad reviews I read but I’ve learned from past experiences that a lot of bad reviews come from people who don’t seem to fully read product descriptions dimensions and do research on products before purchasing (like watching review videos which I always do) also some bad reviews from people that don’t understand that sometimes accidents happen (missing parts broken parts) When the product arrived I took all the parts out and reviewed the instructions and parts list in the instruction manual to get. Good understanding of what each piece was and how the assembly would be done before I started. It’s true that pieces that were supposed to “click” when put together did not. I also received mine with a broken part but was able to still assemble the bench and contact the manufacturer for a replacement part. (Manufacturer makes it really easy to do via an online form. You can also call or email for a replacement part) I didn’t get any push back or a bunch of questions just “what color bench did you order” I’m not the type of person who expects everything to also be perfect, thing happen. What matters to me is what is done to rectify the issue. Luckily I’m able to use the bench while waiting for the replacement part. Part of the back was broken but I have mine against a wall so the wall supports the back while I wait for the replacement part. Considering the bench was only 150 dollars I’m impressed with what I got especially after browsing similar storage benches and their prices before deciding on this one. As far as sturdiness goes, I was a bit concerned when I was organizing and inspecting parts before assembly (it did seem like the plastic was thin) but after it was all put together it feels very sturdy. I know once I receive my replacement part I’ll be even more impressed. Assembly was very easy, there are not many parts and few small parts. Few steps and I was very satisfied when it was done (even with the broken part) pics I have seen on bad reviews look like the person might have been rushing through assembly or not following directions properly