Bests & Worsts Reviews from Amazon

This product started out great. They worked well, had great sound, great battery life. Unfortunately that didn't last. After owning them about two months one of the earbuds stopped producing sound. All it would make is a ticking and clicking noise. Things quickly went downhill from there to the point where they would not even turn on. I tried contacting the seller, who promptly responded and said I needed to follow up with Photive on the problem. Well, I've tried and tried to get in contact with Photive, with no luck. They have no phone number listed on their website, and only a web form for support issues. After submitting that form three times over a month, and never getting a single response back, I have given up. Update: I received a call from a representative. He spoke about how they are very sorry this fell through the cracks and they would like to make it up to me. They sent me two new pairs of earbuds, this version, and a new upgraded version. Both have been working flawlessly. I understand that things sometimes fall through the cracks, but hearing from an actual person who was willing to do anything to fix the issue makes the difference. Good job guys, keep up the great work.