Bests & Worsts Reviews from Amazon

I saw the Flex Belt advertised on TV and was intrigued. I came on here and read the reviews and bought one. I have been using my Flex Belt daily for 7 weeks now and love it. My husband thought I was insane when I bought it, but could see the difference it had made by the 5th week. It works! Some of the reviews I read said you have to exercise in addition, but I decided to try just the Flex Belt to see how it worked alone and as I said, it's really made a difference. However, if you ever have a problem with your Flex Belt, Do Not deal with the Flex Belt company itself even if it is still under their warranty. I was having a problem with the controller. After about 5 weeks it would only go to 3, had lines like you had to set a time and wouldn't contract. After turning it off and on 4 to 5 times it would finally start working. I thought since it had worked, I might have been doing something wrong. So I called the Flex Belt company to see if I could talk to someone about it. The first rep I dealt with would not help me because I didn't have my invoice anymore and when I said I bought it on Amazon.com, he said that's not who they sell to (It's Amazon.com LLC by the way), so I had to call Amazon and get a copy of the original email and send it to them to prove I bought it from Amazon. The second rep treated me like a moron. I told her it had worked fine for the first 5 weeks and yet she asked me if I had the gel pads upside down, if their was still plastic on them, if there was good contact, etc. Then she had me put it on and start it and to try to push program. Well, nothing happened. That should have been her first clue. She had me try several times and then finally had me try to see if I could get past 3 and it worked just fine, of course. She blamed it on the gel pads which I had just replaced. I worked in customer service for over 20 years and if I had treated people like that, I would have been fired. The next time I used it I had the same problem, but this time called Amazon customer service. Not only was the rep friendly, they are replacing it and I don't have to send my belt back until I get the new one. So, while I Highly recommend the product, I don't recommend their customer service. If you have a problem, deal with Amazon.