Bests & Worsts Reviews from Amazon

Okay, let me just say this package is amazing. Not only is the lock super-tough, but the customer service you get with it is absolutely fantastic. Case in point: Mardi Gras, New Orleans, 2011. I lock my bike up somewhere not particularly safe, then proceed, over the course of the day, to lose my keys. That means no way to get my bike unlocked. Ahh, but I had registered my bike keys for this lock with Kryptonite, which is a free service through their website through which you can order replacement keys. I called them, and they were able to look up the lock number and send an order to their shop to make me a new key for FREE! Hooray. (I think its the first set of replacement keys that are free - after that a small fee applies?) Well, it ends up that their key machine broke right as I had this problem, and it was going to take a few weeks to fix. But instead of telling me I had to wait, they instead contacted me, and offered to pay to have my lock cut AND send me a replacement lock - again, for FREE - because the machine was down, but they knew I was worried about the safety of my bike! How great is that? (Especially since it was my own dang fault the keys were lost). In the week it took to sort this all out, my bicycle remained firmly locked up in the sketchy place I'd left it (New Orleans is 2nd for bicycle theft in the nation, after New York - and where I had locked it up was particularly not safe) because this lock is nearly impossible to break (and trust me, it took the locksmith almost an hour of sawing with an electric saw to break this one that was on it, the series two with a cable through the back wheel - not exactly a feat a bicycle thief would try to pull off unless your bike is locked up where NO ONE could see them do this, and they had both the patience to spend an hour trying & the expensive equipment with which to do it. I'm not saying it can't be done - just that it seems like it'd be very difficult). I'm buying a second lock now for a new bike, and couldn't be more ecstatic about purchasing it. And how often do you get excited about spending your hard earned money on a lock? THANKS KRYPTONITE! Your products, and service, are truly outstanding in this era of big business apathy and crappy plastic widgets. I am a grateful customer for life.