Bests & Worsts Reviews from Amazon

I ordered this tea mug 6 months ago. I drink loose leaf tea every single day and usually several times a day. I have ordered travel tea mugs from several different companies, including well-known ones like Stash tea and have had terrible luck with either the functionality, flimsy parts, leakage or really thin glass that shatters way too easily. This travel tea mug holds up better than any others that I have had. I have not had any leakage. It suction seals really well and the washers come out if you need to readjust, though I have not had to. When I first got it, I had to play around with it a bit to figure out how to use it correctly so that it did not leak. It takes a bit of a finesse, but if you are a ceremonial tea drinker as I am, it is all part of the experience and becomes second-hand and does not add any extra time to the preparation. I have dropped this tea mug several times, all with the sleeve on, and there is not so much as a ding or a scratch on the glass. If you are really clumsy or just worry about it, you can order an extra of the glass part for $5.95 on their website. The sleeve is not the strongest. I would prefer a silicone sleeve or something that would hold up to the wear and tear and getting wet better as it is ripping near the finger handle and is becoming loose and thin in other places. The other problem, which I have found with any other travel tea mug, is that the cover is made of two parts, a plastic piece with a a shell that goes around it. Due to the suction, it can be tough to open and after six months of use the shells are coming loose from the inner part, making it difficult for me to open the bottle. When I first got the mug, the company connected with me on Facebook Messenger and it has been really easy to connect with them. They offered me a 20% discount on a future purchase. I reached out to them today to let them know about the issues with the sleeve and the covers. They sent me replacement parts for free and I will receive them within 3-5 business days. All in all, I have to say I recommend this travel tea mug to anyone who enjoys an excellent cup of tea on the go!