Bests & Worsts Reviews from Amazon

The cable was great for the first couple of times I used it, I've always bought Anker products, and they have always been reliable, until 6 days ago. I was pulling the cable out of my phone, holding on to the cable at the tip, not tugging at the cable itself, when all of a sudden the tip broke off inside of my phone. I contacted Anker as soon as it happened and they sent out an automated message, which most companies will send out to make sure that the customer knows that they received it. I then received another e-mail from a representative saying that they would replace it, but they would need to have the serial number for it, I tore the plastic piece off the cable the first day I took it out of the box, I purchased the cable on here, and I offered to get them any information that they would need. I've yet to hear back from them and it has already been 48 hours, I can't seem to get them to respond at all, I love the product, and I even purchased the 6 ft kevlar cable in red the same day the 10 ft one broke, thinking that a great company like Anker would be quick to replace it. It has been a whole week and I still can't even get an answer. Long story short, it's an outstanding product with great warranty if they would actually back it up. If Anker actually decides to respond or help me out then I will happily change this review, until then it's staying as it is. Let me go ahead and update this (4/13/16)- after posting this review Anker contacted me immediately! They were quick to reply and very attentive to everything that I had to say. Thanks to Adam who was very quick to respond, took complete care of me. They assured me that it was a defective cable, and that they would send one out as soon as possible. I received it, and I am happy to say that it is functioning greatly! I have no problems with any of Anker's products, and I still own 6 of their cables, I would definitely order it again. It looks like their warranty is as good as advertised!