Bests & Worsts Reviews from Amazon

according to people

182
people found this helpful, as of 2023
ranked #187,446 most helpful out of 571,544,897 reviews
★★★★☆
TOP RATE customer service... Very honorable CEO
ORIGINAL REVIEW: The goals looked great but after the first practice, there was a hole in the bottom part of one of the nets where the stitching had come undone. It wasn't a huge hole, but would've started unraveling fast with each practice. It was disappointing and I couldn't decide if I should exchange them for another set, but with the Amazon store I purchased through, I wasn't given the option of exchange. So, I went ahead and returned them and bought a pair of PUGG goals (I've worked with them in the past and knew them to be a quality product and company for just a little more money). I was worried that these Golme pop-ups are such a new product for the company that maybe all the kinks hadn't been worked out in quality issues. But I see no one else has had my issue, so take my review with a grain of salt. I give Golme credit, though, for having such a great return policy and fast refund. UPDATED 4/28/14 I changed my original rating of 2 stars to 4 stars because of the SUPERB commitment this company has to it's customers. After I originally wrote my review I received an email from Graham, the CEO of Golme, stating how sorry he was about the problem I had with my goal. He thought maybe it was something overlooked during inspection at the factory or possibly damaged during shipment. He offered to send me a new set on the house in order to hopefully earn back my business! I have never experienced something like this. Top Rate company!!!!
April 2014 · Sports and Outdoors · verified purchase
the product in question
GOLME PRO Pop Up Soccer Goal 6 Feet - Two Portable Soccer Nets with Carry Bag
4.8★ · 924 ratings, as of 2023
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