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268
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ranked #102,404 most helpful out of 571,544,897 reviews
★★★★★
Outstanding customer service
I'm giving this high rating because the manufacturer, ZRK Enterprises, went the extra mile. They have a Zipper Rescue Hot Line, and I called it, because I had two jackets to repair, and the kit did not have the right size slider for one of them. Apparently it is an off brand, made in Taiwan, with a non-standard zipper. The zipper rescue lady went to the trouble of mailing me an assortment of odd-sized sliders at no extra charge, and sure enough, one of them fit. I'm mailing the rest of them back. These people take zippers very seriously. If you have a zipper problem, they are the ones you can turn to.
January 2013 · Arts Crafts and Sewing · verified purchase
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