Bests & Worsts Reviews from Amazon

I recently switched coffees to Don Pablo Signature Blend Whole Bean. It was very fresh, ground beautifully, and was generally delightful. After reordering and having the same experience, I made the switch. I ordered two 2-lb bags, about a month's supply for me. I opened the first bag and the beans did not have the oily sheen I had come to expect, so I sent an email to the company asking if this was normal, or an anomaly. The beans were not bad, just a little dry and generated some static electricity when grinding. (messy). I received an almost immediate response from the company. They asked me to check both bags and give them the batch code numbers from the bags. Then, they sent me two new bags and a return label to send the ones I purchased to them for analysis. The replacements were filled with the dark, oily beans I have grown to love. I could not have asked for a better customer service experience. These guys are good!