Bests & Worsts Reviews from Amazon

I have had several Fire tablets over the years and loved them. I turned in my old fire7 and got this new one because it specifically said “ 32 GB of storage (add up to 1TB of expandable storage with microSD).” This would allow me to use a 512GB micro SD card so every one of my Kindle books, Audible books and every favorite movie would be available no matter how far off grid or long the storm caused power outage lasts. It would also have meant I would have been able to view all of this media at my parent’s or friend’s homes without using up any of their data allotment. The listing specifically says “ Add up to 1TB of expandable storage with microSD⁠—more space for downloading content to enjoy on-the-go.” This statement insinuates you will have the ability to view your media while away from internet connection. Turns out this is not true. The listing says absolutely nothing about not being able to store more than a few downloads at any given time. At a minimum I find this dishonest. The comparison table also says “ Storage 16 or 32 GB (expandable by up to 1 TB)” without a mention of the inability to store the entirety of your media on the aforementioned card. Later in the listing it says “ Some apps may require that they are installed on internal storage. App or feature updates may impact available storage.” According to this, if you format the SD card as ‘internal storage’ you should be able to actually USE that internal storage to store your media, but no… In case you can’t tell I am angry and rethinking the whole using fire tablets thing. ************************************************************************ UPDATE- Let me tell you- I got the low down on fixing this issue! So it turns out the Amazon customer service person I spoke to originally was courteous but incorrect about not being able to store ALL my media on the SD card. Caitlan from CS saw my review and called me in less than an hour to help me with the issue. Caitlan said that I SHOULD be able to store all my media on the card and walked me through fixing it. It has to do with choosing ‘portable’ for formatting and choosing the toggles to automatically down load my media to the SD card in settings. I saw that some others in the reviews have been told the same incorrect info, that movies/audible/kindle books cannot be stored on the card in ‘portable’ mode ( or any mode). WRONG! If you need help getting that done call for Caitlan! Now I can enjoy ALL the media miles away from Wi-Fi. Thank you Caitlan, my love for the Fire platform burns bright again.